Please get in touch with any message for Sam, or with your product, order or other enquiry.
We aim to respond within 24 hours:

Order Cancellations or Returns

Cancellations must be made in writing by email.

If you decide to cancel your order before it has been dispatched a full refund will be made via the payment method you selected when you paid for your order. If your order has been dispatched before your cancellation has been received please return goods for a refund, but please note we will not refund the cost of outgoing or return postage.

Full details can be found in our Terms & Conditions

Faulty or Damaged Goods

In the unlikely event of your goods being faulty or damaged we will offer to replace these goods at no extra charge, or we will offer a full refund. The faulty / damaged goods must be returned, to enable us to claim off our supplier or couriers.

Faulty goods must be reported to Be Creative within 3 working days. If we are not informed within this period a refund will not be given.

Full details can be found in our Terms & Conditions

Dispatch & Delivery

Your goods will be dispatched within 48 hours of receipt of your order (often sooner). Please note, we do not process orders or reply to enquiries over a weekend.

Within the UK small packages will be shipped via Royal Mail 1st Class ‘Signed For’ service which aims to deliver the next working day*. A signature will be required from the receiver.

International Orders under £75 (excluding shipping) will be dispatched by Royal Mail International Standard service which aims to deliver to West European addresses within 3-5 working days*, and to the Rest of the World within 5-7 working days*. We cannot track or provide the customer any tracking details for these orders.

International Orders over £75 (excluding shipping) will be dispatched by Royal Mail International Tracked service which aims to deliver to Western European addresses within 3-5 working days*, and to the Rest of thee World within 5-7 working days*. We are able to provide customers with a tracking code for these orders.

*Please allow up to 28 days for delivery in all instances, as required by the Royal Mail. No orders will be re-dispatched until this time period has elapsed.

Call Us

01562 861492
+44 1562 861492

Order & Product Enquiries

Office

Be Creative, 77 Mill Street
Kidderminster, Worcs DY11 6XJ